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Wondering why you received a SERVER ERROR at checkout?
Want to know if we charge for preorders now or upon arrival?
All these answers and more on our FAQs!

1. Please fill out the form below to contact us if you do not find the information you need from our FAQs.
We will get back to you shortly once we receive your request. Customer service hours are 10AM-6PM, Monday through Friday. We will not be able to reply outside those hours.
Please do not send multiple emails or call and email for the same issue, as it will slow our team down in resolving your issue.

2. If you are seeking information about a delayed figure preorder, you can find our release date tracker with the most recent item information at this link. If your item is not listed, you can reach out to us for more information.

3. If you have any problems when you check out or add items on your cart, we would appreciate if you could try it again with Firefox, Chrome or latest Internet Explorer to make sure the issue is not browser-related. Thank you very much for your cooperation.

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  • If you are having trouble locating your package, please contact your local post office. If they are unable to assist you, please feel free to contact us and we will do what we can to assist you.
  • All cancellations must be fulfilled as orders are processing, any items requested post shipment are inelligible for cancellation.
  • Find the information you need from our FAQs.
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